System Monitoring

Our innovative Network Operations Centre Systems Monitoring technology enables us to deliver a unique approach to IT systems management. Although monitoring of IT systems is nothing new, we truly believe our solution is heads and shoulders above the rest.

Comprehensive 24/7 IT systems monitoring

Our monitoring solution can automate a number of preventive maintenance tasks and in the event something has not been solved automatically an engineer can remotely diagnose and solve the issue. In addition, our technicians regularly access monitored machines to run various test that ensure everything is indeed running smoothly.

So what is different about NOC technology? We constantly update the automated resolution engine to add new IT issues our expert engineers have come across so we can automatically resolve them in future.

When an issue is found that requires us to speak to one of your external providers such as your broadband supplier - the system will automatically initiate contact with your supplier to ensure they are also aware of the problem. If the issue has not been resolved within 30 minutes a technician is ready for dispatch so you are assured a fast response.